Frequently Asked Questions
Check most frequently asked questions by our customers here, if you still need help then please contact us at support@tillsense.co.za.
General
TillSense operates as an online store based in Vanderbijlpark, with a professional home office setup in Vereeniging for product viewings. Customers can book online to see live demos, view samples, or request a one-on-one consultation.
Yes, we offer on-site installation currently in Gauteng and the Free State only, and also do Remote setup anywhere in South Africa. Full testing at the TillSense office before dispatch. You choose what works best for your business.
Returns
Yes, if you request it within 7 days. The item is in unused, original condition. You return all packaging and cables. Note: items damaged by misuse cannot be returned.
Shipping
Delivery normally takes: 1–2 working days in Gauteng and 2–3 working days nationwide
Absolutely. Every POS system or cash register comes with Free 30-day remote support for initial setup: live chat, WhatsApp, phone, and email support. or (Optional) paid remote premium support sessions for once-off or monthly plans.