Software Delivery Policy

Delivery & Refund on Software

Due to the nature of digital software, we generally do not accept returns or offer refunds after the software license key has been issued. However, if you encounter any technical issues or have questions about the software, please contact our customer support team, and we will do our best to assist you.

Delivery Policy

1. Delivery Method

We offer our Point of Sale Software products exclusively through electronic delivery. After completing your purchase, you will receive an email containing instructions and a download link. Please follow the provided instructions to access and download your software.

2. Delivery Time

The delivery time for our digital software products may vary depending on the product and payment verification. In most cases, you should receive the download link and instructions within a few minutes of completing your purchase. However, please allow up to 24 hours for delivery.

3. Digital Delivery: Upon successful purchase, customers will receive immediate access to download links and license keys via email.

4. Activation Assistance: Our support team is available to guide customers through the activation process and address any technical issues.

5. 24/7 Availability: Since our product is digital, it's available for purchase and access anytime, anywhere, eliminating the need for physical shipping.

6. Licensing

All software purchased from us comes with a specific licensing agreement. Please refer to the product's documentation or licensing terms for details on the number of installations allowed and usage restrictions.

Refund Policy:

1. 30-Day Money-Back Guarantee: We offer a 30-day refund period from the date of purchase. If customers are dissatisfied with our software for any reason, they can request a full refund.

2. Refund Procedure: Customers can initiate refund requests by contacting our customer support team via email or phone. They will need to provide their order details for verification purposes.

3. Refund Eligibility: Refunds are only applicable to the initial purchase of our software and do not cover additional services, such as customization or consulting.

4. Conditions for Refund: Refunds will be issued upon confirmation that the customer has uninstalled the software and removed all associated files from their system.

5. Processing Time: Refunds will be processed within 5-7 business days after approval. However, it may take additional time for the refunded amount to reflect in the customer's account, depending on the payment method and bank processing times.

6. Exceptions: Refund requests made after the 30-day period may be considered on a case-by-case basis, subject to management approval.

7. Contact Information: For any inquiries or refund requests, customers can reach out to our customer support team at support@tillsense.com / 060 888 4041. We're committed to ensuring customer satisfaction and resolving any concerns promptly.

TillSense (Pty) Ltd

21 N J Van Der Merwe St, CW4, Vanderbijlpark, 1901

Customer Service Email/ support@tillsense.com / 060 888 4041

Website: www.tillsense.com

Payment Methods

Monthly Support Terms & Conditions

Free support is only available within 30 days of purchase and applies to TillSense customers only.
All paid support services must be paid for in advance or at the time of service.
On-site visits are only available in Gauteng and require a pre-booked appointment.
Hardware warranties are subject to the manufacturer’s terms and do not cover physical damage, liquid damage, or improper use.
TillSense is not responsible for third-party software, integrations, or network-related issues.
Monthly support plans require a minimum 3-month commitment and are billed monthly.
No refunds on support services once provided.