Return Policy

At TillSense, we aim to provide our customers with top-notch products and excellent service. We understand that sometimes a purchase may not meet your expectations or requirements. Therefore, we have crafted the following return and exchange policy to ensure a smooth and hassle-free experience for our valued customers: 

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1. Eligibility for Returns and Exchanges:

 

• Items must be returned or exchanged within 30 days from the date of purchase

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• The item must be in its original condition, unused, and in its original packaging with all tags attached.

• Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

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2. Non-Returnable and Non-Exchangeable Items:

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• Certain items are not eligible for return or exchange, including but not limited to:

• Software licenses or downloadable products.

• Customized or personalized items.

• Items marked as final sale or clearance.

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3. Return Process:

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• To initiate a return or exchange, please contact our customer service team at Customer Service Email support@tillsense.com / 060 888 4041 to obtain a Return Merchandise Authorization (RMA) number.

• Once you receive the RMA number, securely package the item(s) and ship them to the address provided by our customer service team.

• Customers are responsible for all return shipping costs unless the return is due to an error on our part.

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4. Refunds:

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• Refunds will be issued in the original form of payment.

• Please allow 4 days for the refund to be processed after we receive the returned item(s).

• Shipping and handling fees are non-refundable.

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5. Exchanges:

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• Exchanges are subject to product availability.

• If the item you wish to exchange is out of stock, a refund will be issued instead.

• Exchanged items will be shipped once the returned item is received and inspected

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6. Damaged or Defective Items:

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• If you receive a damaged or defective item, please contact our customer service team immediately.

• We will provide instructions on how to return the item for a replacement or refund, depending on availability.

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7. Restocking Fee:

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• A restocking fee may apply to certain returns, particularly for large or specialized items. This fee will be deducted from the refund amount.

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8. Policy Updates:

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• We reserve the right to update or modify this return and exchange policy at any time without prior notice.

• Any changes to the policy will be effective immediately upon posting on our website.

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By making a purchase from TillSense (Pty) Ltd, you agree to adhere to the terms and conditions outlined in this return and exchange policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team for assistance.

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TillSense (Pty) Ltd

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21 N J Van Der Merwe St, CW4, Vanderbijlpark, 1901

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Customer Service Email/ support@tillsense.com / 060 888 4041

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Website: www.tillsense.com

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