Rental Policy

Welcome to TillSense. By renting a POS system or cash register from us, you ("Client") agree to the following terms and conditions.

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1. Rental Agreement:

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• The rental period begins on the date of equipment delivery or collection and lasts until the agreed rental term ends.

• Clients may extend the rental by submitting a request at least 7 days before expiry.

• TillSense reserves the right to refuse or terminate rentals if terms are not followed.

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2. Payment Terms:

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• All rental fees must be paid in advance, unless agreed otherwise in writing.

• Accepted payment methods: Debit Order, EFT, Credit/Debit Card.

• A security deposit may be required and is refundable upon returning equipment in good condition.

• Late payments may result in service suspension or equipment retrieva

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3. Delivery, Installation & Setup

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• Clients can collect equipment or request delivery (fees may apply).

• Installation and training services are available upon request.

• TillSense is not responsible for business losses due to installation delays.

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4. Equipment Usage & Maintenance:

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• The Client must use the rented equipment responsibly.

• Do not modify or attempt repairs without TillSense approval.

• If issues arise, contact our support team for assistance.

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5. Damage, Theft & Loss:

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• The Client is responsible for any damage, theft, or loss of equipment.

• In case of loss or theft, notify TillSense immediately and file a police report.

• Damaged equipment will be assessed, and the Client may be charged for repairs or replacement.

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6. Technical Support & Repairs:

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• Support hours: 08:00am - 06:00pm & 24/7 AI Support

• TillSense provides remote and on-site support for technical issues.

• If equipment failure occurs, we will provide a replacement or repair service as soon as possible.

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7. Termination & Equipment Return:

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• The Client may cancel the rental with 30 days' notice.

• Early cancellations may result in a cancellation fee.

• Equipment must be returned in its original condition; late returns will incur additional charges.

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8. Liability & Indemnification:

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• TillSense is not responsible for business losses, data loss, or damages due to equipment failure or misuse.

• The Client agrees to indemnify TillSense against any claims or liabilities arising from their use of the rented equipment.

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9. Data Security & Privacy:

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• TillSense does not access or use Client business data stored on the POS system.

• The Client is responsible for securing their own business data.

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10. Governing Law & Amendments

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• These terms are subject to change. Updated terms will be available on www.tillsense.com.

• This agreement is governed by the laws of South Africa, and any disputes shall be settled in Gauteng courts.

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11. Agreement Confirmation

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By renting a POS system from TillSense Company (Pty) Ltd, you confirm that you have read, understood, and agreed to these terms.

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📞 Need Help? Contact us at 060 888 4041 or email support@tillsense.com​​​​​