TillSense Support Center

TillSense is based in Vanderbijlpark Gauteng and provides both onsite installation and online technical support services to small businesses and individual start-ups in South Africa.

TillSense offers a seamless online shopping experience for customers who are unable to visit our physical store location. Simply visit our website and browse our selection of cash registers and accessories. Once you have found the item(s) you are looking for, add them to your cart and proceed to checkout. We keep you informed at every step through email notifications. These include order confirmation, shipment tracking details, and estimated delivery dates. Our dedicated customer service team is also available via phone, email, Whatsapp or live chat to assist with any questions or concerns you may have during the ordering process. From there, you will be prompted to choose our technician to program your machine before delivering and enter your shipping information and payment details. We offer a variety of shipping options to fit your needs, including local and standard shipping. In addition, our customer service team is available to assist you with any questions or concerns you may have about your online order.

To make a purchase, you typically need to create an account on the website, browse the products, add items to your cart, and proceed to checkout. You'll need to provide shipping and payment information to complete the transaction.

Here are our banking account details for making payments: 1. Bank Name: Standard Bank Account Name: Tec Daniel (Pty) Ltd Account Type: Current Account Number: 1022-854-3655 Branch Code: 4637 SWIFT Code: SBZA ZA JJ 2. Bank Name: Capitec Bank Account Number: 136-068-7732 Branch Code: 470010 We accept all major credit cards including Visa, MasterCard, American Express, and Discover. In addition, we also accept Standard, Capitec, Absa, FNB Bank Deposit and PayPal for international online purchases. Please ensure to include your order number in the payment reference to help us process your order quickly. If you have any further questions or need assistance with your payment, feel free to contact our customer support team.

Payment Processing Time Bank Deposit/Transfers : Payments made via bank deposit may are usually processed immediately. However, delays may occur due to Standard bank internal processing procedures. Yoco or Peach Payments: Payments made via yoco takes 1-3 business days to reflect in our account. We kindly ask customers to allow for this processing time before expecting their orders to be shipped or services to be initiated. EFT/Credit/Debit Cards: Payments made via credit or debit cards are typically processed instantly. However, in some cases, additional verification may be required, which could result in a slight delay in processing Order Fulfillment and Service Initiation For orders placed online, we begin processing your order as soon as payment is confirmed. For services such as programming for cash registers, work will commence once payment is verified. Cancellation Policy If you need to cancel your order or service request, please contact us as soon as possible. Orders or services that have already been processed or initiated may not be eligible for cancellation.

At TillSense, we ensure a smooth setup for your cash register. First, we will work with you to gather all of the necessary information about your business and what you require from your cash register programming. This includes details such as the business details, products, categories and services you offer, taxes and discounts you apply, and any specific reporting requirements you have. A: Here's the process: 1. Initial Consultation: After your order, a TillSense representative will gather details about your business needs. 2. Custom Programming: Our team programs your register with specific settings, product categories, software, and tax rates. 3. Testing: We perform thorough testing to ensure everything works perfectly. 4. Shipping and Support: Your register is safely packaged and shipped. We provide user manuals and post-purchase support. Our goal is to deliver a ready-to-use, customized POS solution to streamline your business operations. Once your cash register is programmed, we will then ship it to your destination to ensure that you are comfortable using it and can start using it right away. We also offer ongoing technical support and maintenance to ensure that your cash register continues to perform perfectly for your business. Overall, our goal is to work closely with you to ensure that your cash register is programmed exactly to your specifications and that it functions flawlessly for your business.

Our cash registers and POS systems are suitable for local businesses, startups, SMEs, and various industries such as retail, hospitality, restaurants, and more. We offer tailored solutions to fit your business needs.

A cash register primarily handles sales transactions and cash management, while a POS system provides additional features like inventory tracking, customer management, sales reporting, and integration with other business software. POS systems offer a more comprehensive solution for modern businesses.

Our POS systems are designed with user-friendliness in mind. We provide detailed guides and support for setting up the system, and the interface is intuitive for both business owners and staff.

We provide 24/7 customer support through phone, email, Whatsapp and live chat to assist with any technical issues or questions about using our cash registers and POS systems.

Yes, our POS systems are scalable, allowing you to manage multiple locations from a single account. You can track sales, inventory, and employees across different locations seamlessly

Our POS systems support a wide range of payment methods, including cash, credit/debit cards, mobile payments, and gift cards. We also offer integration with various payment processors for a smooth transaction experience.

Our POS systems come with robust security features, including encryption and compliance with PCI DSS standards, to ensure that all transactions and customer data are securely processed.

Yes, we offer a warranty on all our products. Specific warranty periods vary by model, but typically range from one to three years. We also provide a satisfaction guarantee on all our solutions.

Yes, our POS systems are highly customizable. You can add or remove features based on your business needs, such as adding customer loyalty programs, sales promotions, or advanced inventory tracking.

We offer a range of pricing plans depending on the features and complexity of the system you choose. Contact us to get a personalized quote based on your business requirements.

A cash register mainly handles basic sales and cash management. In contrast, a Point-of-Sale (POS) system offers advanced features like inventory tracking, customer data management, and detailed reporting.

Yes, we provide customer support and user guides to help you get started and troubleshoot common issues.

Absolutely! If your business grows, we offer various POS solutions that can meet your expanding needs.

No, traditional cash registers work offline and do not require an internet connection, making them ideal for businesses in areas with unreliable connectivity.

Yes we provide free and premium support services to use the software effectively. 1. Free services: Telephone support, Website live chart, and Whatsapp. 2. Premium services: Offer installation, training and remote technical support to help you set up and use the software effectively.

We will provide you technical support and troubleshooting resources to address any problems promptly.

Yes, we offer both remote and in-person installation and training services, ensuring that your team can efficiently use the system and maximize its potential.

To cancel or reschedule, please contact us at least 24 hours in advance. 50% Deposit Policy for Cash Register Services: Thank you for choosing our premium services for your cash register programming, training, customization, maintenance, hardware upgrades, and setup needs. To ensure a smooth and efficient process, we have established the following 50% deposit policy: 1. Booking Confirmation: - Upon booking our services, a 50% deposit of the total estimated cost is required to secure your appointment. 2. Service Provision: - Our team will commence work on the agreed-upon date and time. 3. Payment Deduction: - The 50% deposit will be deducted from the final invoice upon completion of the services. Refunds will be processed within 5 business days from the date of cancellation or determination that the service cannot be completed. 4. Refund Policy: - If our team is unable to fulfill the requested services successfully or if the technician determines that the job cannot be completed, you are entitled to a full refund of your deposit. 5. Cancellation Policy: - Cancellations made by the customer within 48 hours of the scheduled appointment may result in forfeiture of the deposit. 6. Completion and Final Payment: - Once the services have been completed to your satisfaction, the remaining 50% of the total invoice amount is due. 7. Payment Deadline: The remaining 50% of the total service fee must be paid no later than 1 week before the scheduled service date. 8. Outstanding Payment: Failure to complete the full payment by the specified deadline may result in the cancellation of the booking, and the initial deposit will be forfeited. 9. Additional Costs: - Any additional services or materials required beyond the initial scope of work will be communicated and agreed upon before proceeding, with corresponding adjustments to the final invoice. 10. Payment Methods: Payments can be made via [list accepted payment methods, online EFT, bank transfer, credit card, PayPal, with details provided upon booking confirmation. 11. Communication: - We maintain open lines of communication throughout the process to address any concerns or questions you may have. By proceeding with the booking and payment of the deposit, you acknowledge and agree to abide by the terms outlined above. We are committed to delivering high-quality services and ensuring your satisfaction with our solutions for your cash register needs. If you have any further inquiries or require clarification, please do not hesitate to contact us. We look forward to assisting you with your cash register requirements. Contact Information: For any inquiries or to initiate the booking process, please contact TillSense at support@tillsense.com or 060 888 4041.

TillSense requires a 50% deposit at the time of booking for cash register services. The remaining balance is due upon completion of the service. We accept various forms of payment, including credit/debit cards, bank transfers, and cash. Additionally, we offer flexible payment options for our clients, such as payment plans or financing options to suit their individual needs. Our goal is to ensure a seamless and convenient payment process for our customers while providing high-quality cash register services for their business. **Payment Policy for Cash Register Services:** 1. **Payment Terms:** The total service fee for cash register services is due upon completion of the service, unless otherwise agreed upon in writing. 2. **Invoice Issuance:** An invoice detailing the service provided and the total amount due will be issued upon completion of the cash register service. 3. **Payment Deadline:** Payment is expected to be made within [specify time frame, e.g., 15 days] from the date of invoice issuance. 4. **Late Payment Charges:** A late payment fee of [specify percentage or flat fee] will be applied to invoices not paid within the specified time frame. 5. **Communication:** If you anticipate any delays in payment, please contact us as soon as possible to discuss alternative arrangements. 6. **Payment Methods:** Accepted payment methods include [list accepted methods, e.g., bank transfer, credit card, PayPal]. Details for each method will be provided on the invoice. 7. **Partial Payments:** Partial payments may be accepted in exceptional circumstances, but must be agreed upon in advance in writing. 8. **Outstanding Balances:** Failure to pay the invoice in full by the specified deadline may result in additional late fees and may impact future service provision. 9. **Dispute Resolution:** If there are any disputes regarding the invoice or the services provided, please notify us promptly to resolve the issue amicably. 10. **Credit Checks:** We reserve the right to conduct credit checks or request additional information to assess creditworthiness before providing services on credit terms. 11. **Legal Action:** In the event of non-payment or persistent late payments, we reserve the right to take legal action to recover the outstanding amount, including but not limited to the engagement of debt collection services. 12. **Policy Review:** This payment policy is subject to periodic review and may be updated without prior notice. Any changes will be communicated to customers in a timely manner. By availing of our cash register services, you agree to abide by the terms and conditions outlined in this payment policy. Please feel free to reach out if you have any questions or require further clarification.

Yes, all cash registers sold at TillSense provide an end-of-day report feature. This feature allows the business owner to easily track sales, and inventory, to view the total sales, taxes, and discounts of a single day with just a few clicks and other important metrics. The end-of- reports can be printed directly from the cash register or accessed through the store's software program. Additionally, TillSense offers training and support to ensure that business owners can fully utilize the features of their cash registers, including generating and interpreting daily, weekly, or monthly reports. Whether you own a small corner store or a big retail chain, our cash registers can meet all your business needs. Visit our store today to explore our range of cash registers and find the perfect one for your business.

A traditional cash register is an electronic or mechanical device used for recording sales transactions and calculating the total amount due from customers. It typically includes a cash drawer, receipt printer, and display.

Cash registers calculate the total price of goods or services, accept payment (cash, card, etc.), and store the money in the cash drawer. They also print receipts for customers.

Easy to use and affordable Requires minimal setup and maintenance Suitable for small businesses with straightforward transaction needs Secure storage for cash and other payments

Traditional cash registers are ideal for small retail stores, cafes, food trucks, and other small businesses with simple sales processes.

Yes, most traditional cash registers come with a built-in receipt printer, though this can vary depending on the model.

Traditional cash registers come with lockable cash drawers to secure cash. You can also track transactions to monitor sales and prevent employee theft.

Traditional cash registers require minimal maintenance. Occasional cleaning and checking the receipt paper and ink levels are usually enough to keep them working smoothly.

Yes, most of our Sam4s traditional cash registers allow you to pre-program discounts, tax rates, and even specific product prices for easier checkout.

Traditional cash registers typically do not include inventory management features. For more advanced needs, you might consider a POS system.

With proper care and minimal maintenance, traditional cash registers can last several years, making them a long-term investment for your business.

Some traditional cash registers come with ports or adapters that allow you to connect a barcode scanner for faster item entry. However, not all models support this feature, so it's important to check compatibility before purchasing.

POS software, or Point of Sale software, is a system that helps businesses process sales transactions and manage inventory, customer data, and financial records.

POS software streamlines sales, improves inventory accuracy, enhances customer service, and provides valuable insights for decision-making.

Our Pricing varies widely. We offer flexible pricing options to cater to our customers' varying needs. Our pricing varies widely, and we offer both one-time purchases and affordable yearly subscription fees based on your business needs. You can choose the plan that works best for you and your business.

Our range of POS softwares are versatile and used by various businesses, including retail stores, restaurants, bars, and service providers.

Typically, you'll need a computer or tablet, a barcode scanner, a receipt printer, and a cash drawer. Some of our systems also work with mobile devices.

Consider your business needs, budget, and scalability requirements. Research and compare different POS software options we have, read reviews, and request demos to find the best fit.

Cloud-based POS systems offer flexibility and remote access, while offline on-premises solutions provide more control. Choose based on your business needs. Cloud-based POS software allows you to access your sales data from anywhere with an internet connection. It also often includes automatic updates and backups, and has the ability to integrate with other cloud-based services. However, it does require a reliable internet connection and may have monthly subscription fees. Offline-POS software, on the other hand, is installed directly onto your computer and does not require internet access to function. It may have a one-time purchase fee, but may also require manual updates and backups. It also may not have as many integrations with other software. Ultimately, the decision between cloud-based and offline-POS software should be based on your specific business needs and preferences. Our team at My Site is happy to help you determine which option would be best for your business.

We offer various POS software products that come with licenses. The delivery time for your license will depend on the product you purchase. Some licenses may be delivered instantly via email, while others may take up to 24 hours to process. If you have not received your license within the expected time frame, please check your spam or junk folder in case it was filtered there. If you still cannot find your license, please contact our customer service team for assistance. We strive to deliver licenses as quickly as possible, and we appreciate your patience while we process your order.

POS software is used by a wide range of businesses, including retail stores, restaurants, cafes, bars, salons, and more. Any business that accepts payments from customers can benefit from POS software.